1. Lead by example. If you want to adopt a customer service mindset, it needs to be a part of your team’s culture. To do that, management has to set an example by leading the way for the rest of the team. This means capitalizing on opportunities to provide outsized value to both customers and service reps.
If you’ve been in the retail automotive industry for any length of time, you’ve seen how a status quo mindset is thought to be the best course of action. With today’s evolving retail world where consumer’s can order oil and battery changes on Amazon, I’m sure there are many more changes that Amazon is hatching for the automotive industry.
Rural Consumer Mindset is the Sweet Spot for your Business Growth
Consumers in India now significantly impact income development, consumption aspirations, and changes in positive attitudes and social status across the income spectrum, particularly in rural India. Because rural India has been consuming everything from detergent to automobiles in recent years, the buying habits of rural consumers have been a hot topic of …
The definition of seeking value for money has changed to paying money for value. The popularity of products that offer comfort, safety, health and hygiene at the same time is on …
People Also Ask consumer mindset while servicing with dealership in india
What is a customer service mindset?
The customer service mindset isn’t just solving problems for customers. It’s about creating a delightful experience that develops long-term rapport and loyalty. Doing so fosters customer success as well as high retention rates. Reps who possess a customer service mindset are focused on creating added value for customers.
Are Indian cosnumers willing to change the thrift midset?
There was, I visualized, a wealth of consumer products to be enjoyed, should the cosnumers in India grow in their capacity to pay, and be willing to change the thrift midset at the same time. Once considered a highly price-sensitive market, India is now rapidly evolving into a value-driven market.
Is India turning from a price-sensitive to value-driven market?
Once considered a highly price-sensitive market, India is now rapidly evolving into a value-driven market. The economic might of the middle class and emergence of confident millennials has given rise to the sentiment where customers are ready to shell out extra money for a product offering better value.