Consumer law service price expectations

This is consumer law’s duality: consumers have great expectations, forged in part by the very same governmental actors that fashion legal mandates to protect them. Divorced from …

4. For an action to be relatively quick. 67% of individuals with those higher expectations expect customer service to be faster. In the digital age of …

Consumer Expectations of Services – BrainKart

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•Pricing – Consumer expectations are affected by the price of the service. The general rule is that the higher the price, the higher the zone of tolerance. Determination of a …

Understanding customer expectations is a prerequisite for delivering superior service; customers compare perceptions with expectations

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