Consumer guarantees on products and services

Consumer guarantees on products and services also apply to: bundled products and services (for example, internet and modem) gifts with proof of transaction like a receipt, invoice or credit card statement; sale items; online products and services bought from Australian businesses; second-hand products from businesses, taking into account age and condition.

What are consumer guarantees and what are they …

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The Consumer Guarantees Act (CGA) applies to consumers buying things in New Zealand, and businesses selling products or services in New Zealand. A consumer is anyone who buys …

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What are the Consumer Guarantees on products?

Since 1 January 2011, the following consumer guarantees on products and services apply. Products must be of acceptable quality, that is: do all the things someone would normally expect them to do. Acceptable quality takes into account what would normally be expected for the type of product and cost.

What are the Consumer Guarantees for gas and electricity services?

Consumer guarantees for gas and electricity services. Under the Consumer Guarantees Act (CGA), consumers have a guarantee of acceptable quality for the supply of electricity and reticulated gas only (piped gas supplied by a retailer).

What are the exceptions to a consumer guarantee?

Exceptions to guarantees. Consumer guarantees do not apply if you: got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. misused a product in any way that caused the problem.

Are remedies available under the Consumer Guarantees Act (CGA)?

Remedies available under the Consumer Guarantees Act (CGA) may be limited during this alert level. Talk to the relevant business in the first instance. As COVID-19 is a major unexpected event, usual services may not be possible. Businesses need to meet their obligations under the CGA.

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