Consumer guarantees—relationship to implied warranties and conditions Consumer guarantees provide consumers with a comprehensive set of rights for the goods and services they acquire. The consumer guarantees under the ACL are based on the same core principles as implied warranties and conditions that previously existed
What are consumer guarantees and what are they important?
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3. Consumer guarantees for goods The consumer guarantees are intended to ensure that you get the product you paid for and that it does what it is meant to do. There are nine guarantees …
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What are the Consumer Guarantees on products?
Since 1 January 2011, the following consumer guarantees on products and services apply. Products must be of acceptable quality, that is: do all the things someone would normally expect them to do. Acceptable quality takes into account what would normally be expected for the type of product and cost.
Do consumer guarantees apply to second hand products?
Consumer guarantees on products and services also apply to: second-hand products from businesses, taking into account age and condition. You can claim a remedy from the retailer if the products do not meet any one or more of the consumer guarantees, with the exception of availability of spare parts and repair facilities.
What are the exceptions to a consumer guarantee?
Exceptions to guarantees. Consumer guarantees do not apply if you: got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. misused a product in any way that caused the problem.
What are the remedies for services not meeting consumer guarantees?
Services. You can claim a remedy from the supplier if the services do not meet any of the consumer guarantees in relation to services. Remedies include cancelling a service and in some cases compensation for damages and loss.