Consumer charter for community managed housing and homelessness services

Consumer Charter for Community Managed Housing and Homelessness Services … CHL Homelessness and Housing Services Work Procedures CHL Continuous Improvement Policy and Procedures CHL Victorian Customer Promise 5. Monitoring and review This policy should be periodically reviewed and revised. Revisions should be made as and when required.

Consumer Charter A Consumer Charter is designed for people seeking services from any community-managed housing or homelessness assistance service. The Charter sets out the rights and responsibilities of consumers and the expectations of service providers in a clear and concise format. The Charter underpins the

Consumer Rights Policy – Community Housing Limited

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The charter establishes rights and responsibilities for people using community-managed homelessness assistance or social housing services funded through the Department of Human Services. The rights and responsibilities include: · The right to assistance during a crisis or to prevent a crisis;

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